Lindbergh Hotels General Terms and Conditions of Business
This document contains the General Terms and Conditions of Business that govern the purchase of stays made remotely online and, consequently, the contract that is stipulated with users of the websites of the various hotels belonging to the Lindbergh Hotels chain.
The use of the online booking system contained in these sites implies the acceptance of these general conditions.
Lindbergh Hotels reserves the right to change these Terms and Conditions without notice.
Acceptance of the General Conditions of Sale.
By using the online booking service and sending the purchase order electronically, the Customer unconditionally accepts and undertakes to comply with these General Terms and Conditions, stating that he or she has read and accepted all the information contained herein, in accordance with the aforementioned regulations and also noting that Lindbergh Hotels shall not be bound by any other conditions unless previously agreed in writing. The nullity or invalidity of one or more articles of these General Terms and Conditions in whole or in part shall in no way affect the validity of the other articles contained in the contract, which shall be considered valid and effective.
Customer obligations.
a. The forwarding of the booking request implies full knowledge of the Conditions and their full acceptance.
b. The Customer undertakes, once the online purchase procedure has been completed, to print and keep these Conditions, already viewed and accepted during the booking process, in order to fully meet the condition set out in Articles 52 and 53 of Legislative Decree no. 206/2005.
c. To purchase Lindbergh Hotels' accommodation services you must be at least 18 years of age or of legal age according to the laws of your home country. However, any bookings made by minors, interdicted or incapacitated people, will be fully valid and effective.
How to purchase.
The website of each individual Lindbergh Hotels property lists the different accommodations available and their services, rates and special conditions (including down payments, regular payments, booking cancellations, etc.).
These rates include VAT (except in the case of an increase in the relative rate, in which case the Client must pay the relative difference) but do not include any taxes, according to local regulations, such as the Italian tourist tax, which must be paid directly at the Hotel..
b. The Customer will choose from among the various accommodations available the one of his or her liking according to the relevant rate and the special conditions indicated at the time of booking, which are accepted at the time of placing the purchase order.
Before submitting an order and confirming the booking request, the Customer will be provided with a summary of the total cost of the services requested; the Customer is required to check this summary before proceeding with payment (if required by the chosen rate) or providing the credit card details as a guarantee.
Depending on the rate chosen by the Customer when placing the purchase order, the Customer will be asked to choose the payment method (including bank transfer, credit card, etc.) or to enter the details of a credit card to guarantee the exact fulfilment of the obligations at his charge.
After having sent the purchase order (or, according to the chosen rate, after paying the amount indicated in the services summary, or paying a deposit or after inserting the credit card details as guarantee) the Client will receive an e-mail message to the indicated address containing the summary of his/her order, the booking number, the description of the booked service and the cancellation conditions.
Conclusion of contract
The contract is concluded upon acceptance of the purchase/booking order by Lindbergh Hotels.
Depending on the rate chosen, the reservation will only be definitively confirmed by Lindbergh Hotels if the payment has been carried out or if the credit card information has been confirmed by Lindbergh Hotels.
In the absence of such conclusion, the Customer cannot make any claims.
Exclusion of the right of withdrawal
Article 47 of Legislative Decree no. 206 of 6 September 2005, the "Consumer Code", expressly excludes the applicability of the rules governing contracts concluded outside business premises, distance contracts and the relative right of withdrawal to contracts that fall within the scope of the rules governing travel, holidays and all-inclusive circuits
Penalties in the event of cancellation or early departure
The special conditions relating to the type of accommodation/fare chosen - conditions that can be consulted before purchase on the various Lindbergh Hotels chain websites - also indicate any penalties that will be applied in the event of cancellation of the booking by the Client.
In case of early departure Lindbergh Hotels is entitled to the payment of the entire period booked.
Refunds
Any refunds due to the Client shall be made using the same means of payment used by the Client for the purchase of the service.
Start and end of the stay. Service.
In all hotel facilities the rooms are available from 14.00 on the day of arrival and must be released by 10.00 on the day of departure. Accessing the accommodation in advance or the releasing it after the established time will result in the payment of a supplement on site.
The Client who has booked half board accommodation is entitled to breakfast and dinner. For full board guests the service usually begins with dinner on the first day and ends with lunch on the last day.
It is not possible to get rebates for meals not enjoyed for any reason.
Information at the time of booking
Any special requests or preferences you may have with regard to rooms (e.g. rooms close by, on the ground floor, with double beds, etc.) are not binding on Lindbergh Hotels, which will be free to accommodate such requests or not.
Rights of the Client.
The Client, whose booking has been regularly confirmed by Lindbergh Hotels and then paid for in accordance with the chosen rate, is entitled to use the booked services on a regular basis in accordance with the hotel regulations.
Obligations of the Client.
At the latest at the time of departure, the Client is obliged to pay all due fees, including additional fees linked with extra services which the Client and/or the persons accompanying him/her may have enjoyed. In addition, the tourist tax ,if applicable, will also have to be paid; the credit card indicated as a guarantee at the time of booking may be used by Lindbergh Hotels to pay all fees due, including additional fees.
The Client is also liable for any damage suffered by Lindbergh Hotels or third parties, including other Clients, caused by him/her or by persons for whom he/she is responsible.
Hotel Rights
If the customer refuses to pay the due fees, including additional services purchased on the venue, Lindbergh Hotels, in addition to being able to use the credit card indicated as a guarantee when making the reservation, will also have the right of retention and lien on the customer's belongings at the hotel in accordance with Art. 2760 of the Italian Civil Cod.
Obligations of the hotel
The hotel is obliged to provide the services booked and confirmed in a manner corresponding to its standard.
The hotel may provide the customer with suitable replacement accommodation (of equal quality) in the event their room cannot be used, extension of the stay of the previous occupants of the room in question, overbooking and in all cases where such replacement may be required.
Any additional costs associated with the replacement accommodation shall be borne by the hotel.
Liability for damage to property
Lindbergh Hotels is only liable for damage suffered by the customer if the damage has occurred on the hotel's premises and the hotel or its employees are responsible for it.
If Lindbergh Hotels is unable to prove that the damage was not caused by the facility, its employees or people attending the property, Lindbergh Hotels shall be liable for items brought into the premises by the Client up to a maximum amount equivalent to one hundred times the daily price paid, even in the event of wear and tear, destruction or theft of property, valuables, money and securities.
However, Lindbergh Hotels shall not be liable if the damage or theft has occurred due to the customer’s behaviour, force majeure or the nature of the property.
Items’ storage may be declined if the items in question are dangerous (i.e. potentially capable of causing damage), too bulky or of excessive value.
Items are considered to have been brought into the facility when they are taken over by a member of staff at the accommodation facility or taken to a place within the accommodation facility where they are to be stored.
The Client must report the fact without delay to the management of the facility in order not to lose the right to compensation (art. 1785 ter Civil Code).
Maintenance
Lindbergh Hotels reserves the right to make changes and carry out even extraordinary maintenance to the facilities, even during the period of opening to the public. As part of the necessary maintenance activities, the Client will agree, without being able to claim reimbursement and/or compensation, to works being carried out in the rooms or other parts of the accommodation during his or her stay.
Animals
Animals are not allowed inside the accommodation facilities.
Extension of stay
The customer cannot claim an extension of stay, which must always be requested in advance and then expressly accepted by Lindbergh Hotels.
If the Client is unable to leave the Hotel on the planned date due to exceptional and unforeseeable circumstances (e.g. natural disasters, floods, strikes, etc.) and is objectively precluded from travelling, the stay will be automatically extended for the duration of the impediment, including at other accommodation specified by Lindbergh Hotels.
In such cases, Lindbergh Hotels is entitled to charge at least the price charged during the low season.
Termination of contract - Lindbergh Hotels will not be able to terminate the contract.
Lindbergh Hotels may terminate the contract with immediate effect in the event of the Client:
using the premises in such way that may cause serious detriment of the property, making it intolerable for other guests to enjoy their stay by keeping an overbearing, rude, careless, disrespectful, scandalous or otherwise reckless manner or being guilty of acts or omissions, punishable by law as a criminal offence, against Lindbergh Hotels staff, other guests and/or people in the hotel.
in the event of a contagious illness or illness whose course exceeds the agreed period of stay or if special treatment is required.
If the enjoyment of the stay is not possible due to force majeure (e.g. natural disaster, strike, lockout, order of the authorities, etc.), Lindbergh Hotels may terminate the contract at any time without notice and without the Customer having any claims for damages and/or compensation.
Complaints
If the Client is not satisfied with the services provided, the relevant complaint must necessarily be communicated without delay on site and directly to the Management.
Applicable law and place of jurisdiction
These terms and conditions and the relationship between the Customer and Lindbergh Hotels are governed by Italian law.
Any and all disputes arising between the Client and Lindbergh Hotels shall be subject to the exclusive jurisdiction of the Court of Pesaro, excluding any other competent court.
"Compulsory communication pursuant to article 17 of Law no. 38/2006 - Italian law punishes with imprisonment crimes concerning prostitution and child pornography, even if committed abroad"..
Pesaro, Aprile 2018